Refund Policy

1. Platform Role

Feed Talk is a community care and everyday services platform that provides one-stop service coordination, including support worker matching and recommendations, service fee coordination and collection, and service bond management. Support workers are independent practitioners, not employees or agents of Feed Talk.

2. Care Services

2.1 Service fees are agreed between the client and the support worker through the platform. A Feed Talk service manager may assist with recommendations and coordination based on the client's budget. Both parties are encouraged to agree in writing on the scope, duration, pricing and cancellation terms before services commence.

2.2 Cancellation: It is recommended that clients and support workers agree on a cancellation notice period before services begin. Industry practice is a minimum of 48 hours’ notice for cancellation or changes to a scheduled service.

2.3 Service Bond and Refund-First Approach: To protect the interests of both clients and workers, Feed Talk collects a service bond from support workers on the platform. If a service is not delivered as agreed, or there is a significant quality issue attributable to the support worker, and where liability is clear, Feed Talk may issue a refund to the client from the service bond first.

2.4 After the service is completed and the client confirms the service content and quality, Feed Talk collects the service fee according to the pre-agreed payment method.

2.5 If a dispute arises between the parties regarding a service arrangement, Feed Talk may assist with communication and coordination at the request of both parties. As a coordinator, Feed Talk will make reasonable efforts to help the parties reach agreement, but is not legally liable for the outcome of any mediation.

3. Delivery Services (Fresh Vegetables, Fruit & Eggs)

3.1 Pricing for delivery services is confirmed with the customer before delivery.

3.2 Cancellation: To cancel or change a delivery, please contact us at least 24 hours before the scheduled delivery time.

3.3 If delivery has been confirmed and products have been prepared, cancellations within 24 hours may incur a partial charge (to cover procurement costs already incurred). Any applicable charge will be communicated at the time of order confirmation.

3.4 Refunds: If a refund is requested due to quality issues, please contact us within 24 hours of receiving the products with relevant details. Feed Talk will assess and resolve refunds or replacements on a case-by-case basis.

3.5 If a delivery fails or is significantly delayed due to our fault, the customer will not be charged, and any fees already paid will be refunded in full.

4. Cooling-Off Period

For delivery services, after confirming an order and before delivery commences, the customer may cancel the order without reason and without charge (provided the cancellation occurs before product preparation begins).

5. Dispute Resolution

For any questions about fees or service arrangements, please contact us at hi@feedtalk.com. We will make reasonable efforts to assist with communication and provide refund-first protection within the service bond framework. If a dispute cannot be resolved through negotiation, the parties may seek further remedies under applicable law.