Help Centre
Help and guidance for using the Feed Talk platform
1. How do I get started?
Browse our website to learn about the services we offer. To find a support worker, visit the Workers page. For fresh food delivery, visit the Fresh Delivery page to learn more and contact us.
2. How do I contact customer support?
You can reach us via:
• Email: hi@feedtalk.com
• Online form: visit the Contact page to submit an enquiry
We will respond to your enquiry within 1-2 business days.
3. Is Chinese-language support available?
Yes, our support team is available in Chinese (Mandarin and Cantonese). All communication can be conducted in Chinese.
4. How do I update my personal details?
Log in to the Customer Service System to update your personal information. Contact us if you experience any issues.
5. How do I view my service documents and invoices?
Log in to the Customer Service System to view and manage your service records, documents and invoices.
6. What about emergency assistance?
If you need emergency assistance, call 000 (Australia emergency services). To report an issue or make a complaint, email hi@feedtalk.com.
7. Technical issues with the website?
If you encounter any technical issues, please email hi@feedtalk.com describing the issue, and we will address it as soon as possible.