Privacy Policy

Feed Talk values your privacy. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and describes how we collect, use and protect your personal information.

1. What We Collect

We only collect personal information that you voluntarily provide, including:

• Name, email address and enquiry details submitted through our contact form;

• Account information provided during customer service registration;

• Technical information automatically collected (such as IP address, browser type and access time), used solely for site security and optimisation.

2. How We Use Your Information

We use the information we collect only for the following purposes:

• To respond to your enquiries and provide relevant services;

• To manage customer accounts and service arrangements;

• To improve website experience and security;

• To comply with legal obligations.

We will never sell, trade or provide your personal information to third parties for their independent marketing purposes.

3. Third-Party Services

We use the following third-party services for specific functions:

• Cloudflare Turnstile: for website security verification to prevent automated abuse;

• SendGrid: for sending contact form email notifications;

• Cloudflare Workers: for processing contact form backend logic.

These service providers only process data necessary to perform their functions and are bound by their own privacy policies.

4. Information Security

We take reasonable technical and organisational measures to protect your personal information, including TLS encryption and access controls. Given the inherent risks of the internet, we cannot guarantee absolute security but will make reasonable efforts to prevent unauthorised access, use or disclosure.

5. Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. After that, we take reasonable steps to destroy or de-identify the information.

6. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate personal information;

• Make a complaint about our handling of your privacy.

To exercise these rights, please contact us at hi@feedtalk.com. We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies

This website may use necessary cookies to maintain site functionality and security verification. You can manage cookie preferences in your browser settings.

8. Policy Updates

We may update this Privacy Policy from time to time. Updated policies take effect once posted on this page. We encourage you to review this page regularly.

9. Contact

For any questions or concerns about this Privacy Policy, please contact: hi@feedtalk.com.